Welcome to Umeed.com.pk. Please read these Terms and Conditions carefully before registering for our online video consultation services. By registering on our Platform, you agree to comply with and be bound by the following terms and conditions.

1. Acceptance of Terms

By registering on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Registration and Account Security

a. You are required to provide accurate and complete information during the registration process.

b. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

c. You agree to notify us immediately of any unauthorized use or breach of security.

3. Consultation Services

a. The Platform facilitates online video consultations between registered patients and licensed psychologists.

b. Consultations are not intended to replace in-person medical or mental health evaluations.

4. Payment and Refund Policy

a. Consultation fees will be clearly stated before confirming an appointment.

b. Payments are processed securely, and no financial information is stored on our Platform.

c. Refunds are subject to the refund policy outlined on our website.

5. Privacy and Data Security

a. We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and disclose personal information.

b. Your video consultations are encrypted and secured to the best of our ability.

6. Code of Conduct

a. Users are expected to engage in respectful and appropriate behavior during video consultations.

b. Any form of harassment, abuse, or inappropriate conduct will result in immediate termination of the consultation session and may lead to account suspension.

7. Termination

a. We reserve the right to terminate or suspend your account at our discretion, without notice, for any violation of these Terms and Conditions.

8. Modifications to Terms

a. We reserve the right to modify, update, or revise these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Platform.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at contact us.

Thank you for choosing Umeed.com.pk. We look forward to providing you with quality mental health services.